Government for the People?

I found the article “Achieving E-Government for All” to be interesting. The survey taken of government agency websites reveals how important the internet has become for the government. It’s a cost saving measure to transfer information to an electronic format. Budget cuts have made these agencies chose between serving all the public ineffectively, or not at all, and embracing this new form of communication. However, because there are still quite a few people not on the internet, for a variety of reasons, this new way to access government information still isn’t helping all the public. Is it better for agencies to continue embracing electronic services, or is there an even better way information can reach the public? Or do the websites that lacked ease of readability and interactivity need to reassess their goals for reaching the public?